Return Policy

Appliance Warehouse and Great Living Furniture understand that returning a product can be stressful on customers so we’re here to help you. Our trained and educated staff are here to help you select the right product for your applications. We encourage you to take advantage of our expertise before making your purchase.

If a return is necessary, your sales associate can help facilitate the return. To start the return process, call or email us. Policies and procedures for obtaining a return authorization vary based on the reason for the return and the manufacturer. See below for more information.

Defective Products: Most of our products include a one year, parts and labor manufacturer warranty. See your product literature or speak with one of our experts for details. If your product is defective upon arrival, notify your sales associate of the problem within 48 hours of receiving the product. If you notice the defect after 48 hours of receiving goods, please contact the product’s manufacturer directly. Contact information for the manufacturer is included in the product literature. NOTE: Most manufacturers require at least one service call to diagnose the problem.

Damaged Products: Upon receipt, inspect your product for damage. If the product is damaged, you have the right to refuse the delivery. The delivery service should contact the store for you and we will contact you to schedule another delivery.

The Product Does Not Meet Your Needs: If you are not satisfied with your purchase, you will need to contact the store regarding any cancellation or return. Delivered products in use are not returnable. Any returned products must be free of any cosmetic damage. Products that do not meet these requirements may not be eligible for return or will incur a minimum of 25 percent restocking fee. Any product that has been installed or attempted to be installed cannot be returned. Shipping and handling charges from our warehouse are non-refundable. Customers are responsible for shipping charges incurred when returning a product.

Special order appliances are subject to a minimum of 25 percent restocking fee even if not yet delivered. The product will not be eligible for return if delivered or out of the box. Special orders of Furniture are subject to a minimum of 50 percent restocking fee, even if not yet delivered.

The customer agrees to the terms and conditions published above when they place a completed order with our company. In addition, the customer authorizes their credit card company to abide by these terms. We reserve the right to cancel orders at any time.